1. Introduction
This privacy policy applies to users of the UCash24 app or the UCash24 website, as well as to UCash24 employees, partner companies, and the use of social media that you access.
The basis of this privacy policy is:
• information about the personal data we collect
• your rights in connection with the use of your data
• providing contact details of the responsible body and the UCash24 data protection officer. Privacy is very important to us, which is why we fully inform you about data protection and ensure appropriate security. We are committed to handling your data responsibly.
2. What data do we process?
Depending on your activity, we process the following data:
2.a When you visit our website
When you visit our website, our servers temporarily store each access in a log file. The following data will be collected without your intervention and deleted by us after 6 months, unless there are legal obligations to the contrary:
• the IP address of the requesting computer, tablet or mobile phone and data derived from it, such as the country of origin
• the date and time of access
• the name and URL of the retrieved file
• if applicable, the HTTP user agent with information about the operating system and browser used (provider, version and language)
• the transmission protocol used (e.g. HTTP/1.1)
This data is collected and processed for the purpose of enabling the use of our websites (establishing a connection), ensuring long-term system security and stability, enabling the optimization of our internet offering and enabling error correction.
Only in the event of an attack on the network infrastructure or if there is suspicion of other unauthorized or abusive use of the website will the IP address be evaluated for investigation and defense purposes and, if necessary, used in the context of criminal proceedings to identify and take civil or criminal action against the user(s) concerned.
2.b Using the UCash24 app
When you use our service in the UCash24 app, we process the following personal data:
• IP address
• Your ID (identification number)
An IP address is an address based on the Internet Protocol (IP). It is assigned to devices connected to the network, making them addressable and therefore reachable. Your IP address is assigned to you by your ISP (Internet Service Provider). Your IP address can also change, for example, when you turn your modem or router on or off, or when you are away from home. For example, at an airport, hotel, café, etc., you are on a different Wi-Fi network and therefore receive a different temporary IP address. You also receive a different IP address from so-called VPN providers, which offer an encrypted virtual network. The IP address is considered personal data.
The identification number (ID) is a number of up to 20 digits and contains no information about the person in question. It is valid forever. Your ID is used by the UCash24 app to assign the correct wallet to the system. The ID is not part of your personal data.
To use the services in the UCash24 app, such as payment processing, our system requires IP and ID, with the IP address only being used to establish the connection.
Exempt from deletion are data that must be retained for a longer period by law, such as payment data.
The retention obligations that require us to retain this data arise from accounting regulations, which require sales revenues of at least CHF 500.00 in the previous year, as well as from tax regulations. According to these regulations, accounting records must be retained for up to 10 years. Payments, e.g., in stores and online, are made in the name of UCash24; consequently, the accounting records for these payments are also in our name. You are solely responsible for the data you provide in the store or on a seller's website. UCash24 has no influence over this. Incoming and outgoing payments from our account by customers are visible on the account statements, but are in no way linked to the customer's ID.
3. Where do we collect personal data?
Personal data (IP address) is collected, for example, during installation and use of the UCash24 app or when using the website.
Other instances may include deposits and withdrawals of money to and from the UCash24 account.
More information can be found in the Terms and Conditions.
4. Where is the data stored?
We store your data on secure servers in Switzerland or the EU.
5. For what period do we process personal data?
Your data will be processed for as long as our processing purposes, the statutory retention periods, and storage are technically necessary. This would be technically necessary, for example, in the case of backups.
6. To whom do we share personal data?
Personal data (IP address) will only be passed on to law enforcement authorities upon judicial order.
7. Do we use online tracking and online advertising techniques?
No! We do not use Google Analytics or any other tracking tools, nor do we use any advertising techniques.
8. Cookies
Cookies are pieces of code that our server sends to your browser and stores until a pre-programmed expiration date.
Browsers generally accept cookies automatically. However, you can set your browser to prevent cookies from being saved.
Disabling cookies may result in you not being able to use all the features of our website or app.
• Necessary cookies: Certain cookies are necessary for the website to function. They ensure, for example, that you can switch between pages without losing data entered in a form.
They also ensure that you remain logged in. These cookies are temporary session cookies, meaning they are only active while you use our website and are deleted afterwards.
If you block these cookies, the website may not function.
9. Your rights
You have the right to request access to your personal data stored by us at any time and free of charge.
There is no right to have incorrect or incomplete personal data corrected, as we do not store any other data other than the IP address, and the IP address is automatically deleted after the legally prescribed period.
If you wish to assert your rights, please contact us in writing. You can find the contact details below under section 10.
10. Contact
If you have any questions about UCash24's privacy policy or would like more information, please contact us by email at privacy[at]ucash24.net.
Please send your request by post to the following address:
UPower24 KLG
Data protection officer UCash24
Balgacherstr. 202
9435 Heerbrugg
Switzerland
11. Adaptation of the privacy policy
Our Privacy Policy is not part of any contract with you. We may amend this Privacy Policy at any time. The version published on our website is the most current version.
Last updated: 2 June 2025