Logo UCash24

General terms and conditions

Terms and Conditions Edition 1.0 as of June 2025

Description:

Ucash24 is an anonymous wallet. Just as your wallet is anonymous, so is your digital wallet.


UCash24 can be used via the user ID in the app or via the UCash24.net website. UCash24 is a digital wallet. Users can top up their wallet with money deposits. Deposits to the wallet are converted internally in the app into UCoins, which are based on the Swiss franc exchange rate.


After making a deposit, the user sees their available UCoins, as well as the equivalent value in their deposited currency. UCoins can be sent internally to any user and paid out worldwide at any time.


Each user also has the option of withdrawing their existing UCoins to any account in the world. Upon withdrawal, the UCoins are converted back into the selected currency.


You don't need an email address, phone number, name, or address for the UCash24 app. You use UCash24 anonymously.


Anonymous payments to online retailers and in stores (brick-and-mortar stores), as well as service providers that accept UCash24 as a payment method, are also possible.

General:

1. – Scope of Application:


UCash24 is a company of UPower24 KLG, based in Heerbrugg, Switzerland.UPower24 KLG offers its users (hereinafter referred to as "Users") the UCash24 app.


UPower KLG - UCash24

Balgacherstrasse 202

CH-9435 Heerbrugg

Canton of St. Gallen


Company Identification Number (UID): CHE-497.382.581


These general terms and conditions (hereinafter referred to as "Terms and Conditions") govern the use of the UCash24 app and the use of the services provided by UCash24 via the UCash24.net website, which is provided by UPower24 KLG.

2. – Zahlungen-Dienstleistungen-Wallet:

The UCash24 app is a mobile app that enables cashless, anonymous payments via the UCash24 payment system.


The UCash24 app can be used by anyone worldwide.


• P2P payments - payments between UCash24 users

• As a payment method - with online retailers, apps, brick-and-mortar stores, and service providers that accept UCash24 as a payment method (hereinafter referred to as "merchants").


UCash24 is a prepaid payment method. This means your user ID must first be topped up by a deposit. Similar to a prepaid credit card.


All payments, whether from user to user or between merchants, are made in UCoins. This is UCash24's internal currency. You can deposit funds into your UCash24 account in any currency; the bank will automatically convert them into Swiss francs at the current exchange rate. When the funds are credited to your wallet, they will automatically be credited in UCoins. The UCoins exchange rate is based on the daily Swiss franc exchange rate. You can view your UCoins balance at any time in your deposited currency or any other currency. The amount will also be displayed in UCoins and your selected currency for each transaction.


For withdrawals, the UCoins will be converted back into Swiss francs. If you request withdrawals to another country, Swiss francs will also be sent to the relevant bank, and this bank will then convert the amount into the respective local currency at the current exchange rate, or you can request a payout in a currency other than the respective local currency.


• Payment options – With UCash24, you can make contactless payments and send money using a QR code, your ID, or an NFC-enabled mobile phone.

• Wallet – Your wallet not only contains your money, but you can also store all your important information in the form of files, such as photos, videos, documents, etc., and send them internally to others.

3. – Technical requirements:

The UCash24 app can be downloaded from official app stores. You need a mobile phone or tablet running iOS or Android. You can download the UCash24 app from the App Store or Play Store.


An active internet connection is required for the payment function. Offline payments are also possible for mobile-to-mobile payments.


Our app can also be used directly on our website.

4. – Registration:

Using the UCash app and downloading it is free. Since downloading and using UCash24 requires an active internet connection, your provider may charge you for dial-up internet access.


UCash24 does not require any data from you. No email address, no name, no mobile number, etc.


After downloading the app, you can create your wallet ID. You have the option of choosing a 20-digit ID or letting the UCash24 system generate a random ID for you. Then all you have to do is enter a secure password, and you can use the app to its full potential.

5. - Anonymity:

UCash24 is an anonymous wallet. We do not have any of your data. All payments are processed via the wallet ID, which is not linked to your IP address. The IP address is only used to establish a connection with UCash24.


You can increase your privacy by using a VPN. This will give you a different IP address and mask your own IP address. Furthermore, all data traffic is encrypted in real time.


When depositing funds into your UCash24 account, a one-time code is used to assign the funds to the correct wallet ID. As the name suggests, this code is used only once and is automatically deleted after assignment, so there is no connection to the incoming funds.


For internal transfers to a different wallet ID, you can send UCoins to the respective wallet ID by entering the recipient's ID or by scanning the recipient's QR code. You can save recipients to make repeat payments faster.


For withdrawals to an account of your choice, UCash24 will always be shown as the sender.


The same applies to payments to merchants; here, too, the merchant only sees the name of UCash24.


UCash24 has no influence on the personal information you provide to a merchant.

6. - Confidentiality:

All transaction data is confidential, as it is not linked to your IP address, and we do not have any personal information about you.

When depositing money into a UCash24 account, the sender's details are visible, but it is not possible to link them to your wallet ID, as our system automatically deletes the associated one-time code after the money has been received and allocated. It would therefore be impossible to determine whether the money is still in the wallet, whether it has been forwarded, withdrawn, or used for purchases.

It's similar to your analog wallet: the bank knows that you've withdrawn money, but it doesn't know whether you still have the money or what you've done with it, and no one knows how much money is left in your wallet unless you allow someone to see your wallet. The same applies to your digital wallet; only you know its contents.


UCash24 treats everything with the utmost confidentiality and does not provide any information except upon court order or in the event of legal disputes.

7. – User Duty of Care:

When using the UCash24 app, users must observe the following duties of care.


• The mobile phone/tablet should be protected from unauthorized use or tampering, e.g., by locking the screen.

• The password for the Wallet ID must be kept secret and must not be shared with other people under any circumstances, nor should it be stored together with the mobile phone or tablet.

• The password should not consist of easily guessable combinations.

• Check that you have entered the correct details before each payment. Entering the recipient's ID incorrectly may result in the loss of the sent amount.

• As a UCash24 user, you are responsible for the correct use of the UCash24 app, this also applies to mobile phones/tablets or when using the app via the UCash24 website. You bear all consequences resulting from the use of the UCash24 app. This applies in particular if unauthorized third parties use the UCash24 app via your mobile phone/tablet or website. Even in this case, you are responsible for all resulting consequences.

• If your mobile phone is lost or stolen, we advise you to report the loss to the police. UCash24 cannot block your ID because, due to anonymity, we cannot identify the owner of the wallet ID. In this case, we advise you to log in to the UCash24 website as soon as possible using your login details and change your password.

• You should write down your UCash24 app login details and keep them safe so that they do not fall into the hands of unauthorized persons. If your login details are lost or forgotten, you can access your account using the recovery code and set a new password, provided you have downloaded the recovery code.

Important!

Keep the recovery code safe so that it is protected from third-party access. If the code falls into the wrong hands, your wallet ID and thus the existing UCoins in your account can be taken over using the recovery code.

8. – Liability:

UCash24 or UPower24 KLG is not liable for any damages or losses incurred by users due to the use of the UCash24 app.

This applies in particular to damages or losses resulting from:


• the loss of access data (wallet ID, password) by the customer.

• violations of our Terms and Conditions or existing laws, which are attributable in whole or in part to the user.

• non-payment or late payment.

• payments sent with an incorrect or incorrect wallet ID of the recipient.

• transmission errors, technical malfunctions, failures or defects, unauthorized access or interference with the mobile phone or tablet.

• malfunctions or errors in the UCash24 app or other software or hardware used.

• the loss or failure to download or save the recovery code.

• malfunctions, interruptions, or overloads of systems or networks, including system maintenance work.

• Acts or omissions of third parties. This includes agents of Upower24 KLG or UCash24.

• For deposits by users that originate from illegal sources, such as organized crime, terrorist organizations, or other illegal activities.

• For withdrawals or transfers initiated by the user, regardless of the country or currency. UCash24 is merely a sender on behalf of the user.


Exceptions are damages or losses resulting from gross negligence or intentional misconduct on the part of UCash24. UPower24 KLG, on behalf of UCash24, will compensate for property and financial losses up to a maximum of CHF 500 per damaging event.

The user indemnifies UCash24 and UPower24 KLG for losses and damages resulting from non-compliance with our Terms and Conditions or legal requirements, as well as incomplete or incorrect information provided by the user or from the execution of instructions.

UCash24's liability for lost profits, loss of data, or consequential damages is excluded in all cases.

9. – Subject to restrictions and legal regulations:

Any legal provisions governing the use, functions, and operation of mobile phones, tablets, payment systems, the internet, or specific infrastructure remain reserved.


The use of UCash24 or its services may, under certain circumstances, be subject to local legal restrictions in some countries or may violate the rules or laws of that country.


UCash24 may, at its sole discretion and without prior notice, restrict or block the use of the UCash24 app for individual users, reject incoming payments, refuse to process payments or delay payments, and restrict loading and unloading. This applies in particular for legal reasons, but also for reputational reasons, in the event of IT-supported attacks, misuse, or suspected fraud. Circumstances may arise during the course of the business relationship that require UCash24 not only to block the use of the UCash app, but also to terminate the UCoins stored therein and the business relationship, or to report the application to a competent authority.


UCash24 reserves the right to change, restrict, or completely discontinue the UCash24 app at any time and without prior notice. This applies in particular due to legal requirements, technical issues, to prevent misuse, by order of an official, and for security reasons.

10. – Communication:

All communication between UCash24 and the user takes place via the UCash24 app. Any other means of communication would compromise the user's anonymity. The user acknowledges that contact via email, post, telephone, or other means is not secure, and UCash24 cannot guarantee confidentiality.

11. – Termination and duration:

The business relationship between the user and UCash24 is concluded for an indefinite period.


The user can close their UCash24 account at any time. This also constitutes termination. Any existing balance should be debited by the user to an account of their choice before closure. After the account has been closed by the user, subsequent balance verification and withdrawal are excluded.


UCash24 can terminate the business relationship at any time with immediate effect. The user will be notified of the termination via an internal message. The account is considered blocked, and all payments, such as subscriptions, will no longer be processed. Any existing balance can be withdrawn to an account of their choice. In the event of an offense as described in section 9, such as misuse, IT attacks, official orders, or for security reasons, UCash24 reserves the right not to pay out existing balances or to block a withdrawal.


If no activity or transaction occurs during the 2-year period, the business relationship is deemed to have been terminated by the user.

12. – Payments:

Top-up of Balance


Top-up of Balance: The user tops up their balance via the UCash24 app and the designated option. The following options are available:

  • PayPal
  • Stripe
  • Bank Transfer

UCash24 may introduce additional top-up options or discontinue existing ones.


Transaction or other fees associated with the top-up are the responsibility of the user.


The user's balance does not bear interest. The user acknowledges that the balance is not covered by deposit protection.


Depending on the user's top-up options or in the case of deposits or withdrawals via bank transfer, it may take several days for the credit to be credited to UCash24 or the respective bank account.


Discharging credit


Withdrawal of funds can be performed to almost any account in the world.

Transaction or other fees associated with withdrawal are the responsibility of the user.


Pay with UCash24


Users can make cashless and anonymous payments in stores, online, and with other retailers using the UCash24 app, from their mobile phone, tablet, or via the UCash24 website.

The prerequisite is that the user's balance is available to cover the transaction amount.


For subscriptions, the user must ensure that their balance is available to cover the transaction amount at the due date. If the balance is insufficient, UCash24 will not process the payment. Payment for subscriptions is made automatically, according to the merchant's instructions.


If UCash24 is selected as the payment method, the user authorizes the merchant to debit the corresponding amount directly from the UChash24 balance without the need for authorization. Subscriptions must be canceled with the respective merchant.


When making P2P payments to other UCash24 users, the user can send messages or files such as images, videos, document files, etc. It is not permitted to harass other users or send illegal content.


Payment charges


The User acknowledges all payments made with his UCash24 balance from his UCash24 Wallet and recorded by the UCash24 payment system, even if payments were made without the User's consent.

13. - Prices:

Installing and using the UCash24 app is free. Fees may apply to each transaction, which will be displayed to the user in advance within the UCash24 app. These transaction fees can be paid by the sender or recipient, or they can be shared.

14. - Settlement:

The user expressly agrees that UCash24 may offset any outstanding claims against the user against the user's UCash24 balance.

15. - Changes to the Terms and Conditions:

UCash24 or UPower24 KLG may change these Terms and Conditions at any time. Changes will be announced via the UCash24 app. If the user does not agree to the changes, the user may no longer use the UCash24 app.

16. – Copyright and intellectual property:

All copyrights for UCash24 are held by UPower24 KLG. For the duration of the business relationship, the user is granted the non-transferable and non-exclusive right to use the UCash24 app. The scope and content of this right are set forth in these Terms and Conditions. All intellectual property rights of UCash24 remain with UPower24 KLG and authorized third parties.

17. – Place of jurisdiction and applicable law:

The place of jurisdiction is St. Gallen. Users residing outside of Switzerland agree to St. Gallen as their place of jurisdiction. All legal relationships between the user and UCash24, including international payments, are subject to Swiss law.